Crackerjack-IT Blog

Why One-Size-Fits-All EDI Doesn’t Work (And What to Do Instead)

May 20, 2025 by

If you've worked with EDI platforms like SPS Commerce, TrueCommerce, or other large-scale EDI consolidators, you've probably heard the pitch: “We’ve mapped to thousands of partners. You can be up and running fast.”

And while that’s true—these systems are designed for mass adoption—the convenience comes with a hidden cost: your business ends up adapting to the software instead of the other way around.

The Problem with Mass-Market EDI Logic

Platforms like SPS Commerce and TrueCommerce rely on prebuilt maps and generalized logic. Their integrations are created to serve the broadest number of customers possible, which means:

  • Limited flexibility for unique business rules

  • Workarounds for edge cases that create inefficiencies

  • Delays and added support costs when exceptions arise

  • A reactive rather than proactive approach to your workflows

You’ll often hear phrases like “this is just how our system works,” instead of solutions that match how your business works.

The Case for Custom EDI Integration

Yes, a custom EDI solution may cost more upfront—but that investment pays off fast:

  • You get workflows that reflect your actual processes

  • Automations that save hours of manual intervention

  • Logic that handles complex pricing, allowances, routing, or ship-to scenarios

  • Faster onboarding for new partners

  • A platform that grows with your business, not against it

Put simply: you stop paying to fix problems that shouldn’t exist in the first place.

Why Crackerjack-IT?

At Crackerjack-IT, we don’t force your processes into a cookie-cutter mold. We build robust, scalable, custom EDI integrations that are tailor-fit to your exact needs. Whether you're a brand juggling multiple retail channels or a supplier dealing with strict partner compliance, we’ve been there—and we’ve solved it.

Our team has deep experience integrating with platforms like Apparel Magic, NetSuite, Shopify, Microsoft Dynamics, QuickBooks, Fishbowl, and more. We know how to translate complex business rules into clean, functional EDI logic that works.

Prebuilt EDI solutions may offer a quick start, but they rarely deliver a smooth ride. Investing in a custom EDI integration now can save your team countless hours—and headaches—down the road.

Want to see what a tailored EDI setup can look like for your business? Let’s talk.