usbasedsupport Archives

The Human Factor in EDI: Why We Don’t Rely on Ticketing Systems

May 22, 2025 by Crackerjack-IT

When EDI breaks, ticketing systems don’t cut it. At Crackerjack-IT, we prioritize the human factor in EDI by offering live, U.S.-based expert support—no scripts, no offshoring, and no delays. Here’s why that makes all the difference.… Read More

What to Ask Before Signing an EDI Contract (That Vendors Hope You Don’t)

Crackerjack-IT Blog

What to Ask Before Signing an EDI Contract with an EDI Service Provider

May 21, 2025 by Crackerjack-IT

Before signing any EDI contract, it’s crucial to ask the tough questions most vendors hope you skip. From hidden fees to who actually owns your integration logic, this guide reveals what to uncover before committing—and how Crackerjack-IT does things differently.… Read More