Company Overview

Waggoner Chocolates produces over 100 varieties of bulk and individually wrapped chocolates and seasonal confections. Renowned for their commitment to quality, they use the freshest, finest ingredients sourced from around the world. Their products are distributed across all 50 United States, as well as China, Europe, and Canada, delighting customers worldwide.

Challenges Prior to OrderIQ

Before implementing OrderIQ, Waggoner Chocolates faced significant operational challenges:

• Inefficient Order Processing: Their process for handling orders was labor-intensive and error-prone, relying heavily on spreadsheets and manual downloads. This 47-step process for order intake, picking, and shipping often spanned weeks.
• Weather-Dependent Shipping: Given the perishable nature of chocolate, Waggoner had to adjust shipping methods based on weather conditions in the destination region. Orders needed to be upgraded to overnight or 2-day shipping to prevent melting, but identifying and updating these orders manually was time-consuming and prone to errors.
• Disjointed Packing and Shipping: The lack of an integrated system for generating packing lists and shipping labels led to inefficiencies. Staff had to thumb through thousands of orders daily to manually match packing lists with corresponding shipping labels, further slowing the process.

How Waggoner Chocolates Used OrderIQ

OrderIQ revolutionized Waggoner Chocolates’ operations by addressing their pain points with tailored solutions:

1. Automated Shipping Logic: Custom logic was implemented to automatically adjust shipping speeds by region. Orders initially set for ground shipping were automatically upgraded to 2-day or overnight shipping at no additional cost to customers. This ensured the safe delivery of chocolates without manual intervention.
2. Integrated Packing and Shipping: OrderIQ created a unified packing list and shipping label system, eliminating the need for manual collation. This saved significant time and reduced the risk of mismatched orders.
3. Streamlined Workflow: The previously cumbersome 47-step process was reduced to just three automated steps. This transformation saved time, minimized errors, and allowed the team to focus on growing the business rather than managing logistical headaches.

Results

By implementing OrderIQ, Waggoner Chocolates achieved remarkable improvements in their order processing and shipping operations:

• Increased Efficiency: The automated system drastically reduced processing times, enabling quicker fulfillment and shipping of orders.
• Enhanced Accuracy: Automation eliminated human errors in shipping adjustments and packing list collation.
• Improved Customer Experience: Customers benefited from timely deliveries, regardless of weather-related challenges, and Waggoner Chocolates maintained its reputation for quality.
• Resource Optimization: With fewer manual steps, the team was able to reallocate resources to other critical areas of the business.

OrderIQ’s custom solutions allowed Waggoner Chocolates to modernize their operations and scale their business effectively. By streamlining their processes and ensuring consistent, high-quality service, they are now better equipped to meet the demands of their customers across the globe. This case study highlights the transformative power of tailored automation in overcoming operational challenges and driving business success.